1. Top-ups are non-refundable
Money you add to your wallet is non-refundable. It can only be spent on ComputeBD AI Computers and services; it cannot be withdrawn to bKash, a bank or as cash, and cannot be moved to another account. Please top up only what you expect to use. Where the law requires otherwise, we will follow the law.
2. When money comes back to your wallet
- If a session fails to start, cannot run code, or had no AI Computer attached because of a problem on our side, the charge is credited back to your wallet.
- Wrong charges and duplicate top-ups are corrected in your wallet.
- If you paid but the top-up did not arrive, tell us the TrxID; we check it and add it to your wallet.
All refunds are made as wallet credit only — never as cash or to bKash.
3. How to tell us
Write to [email protected] from your account’s email with the session or receipt number, the TrxID (if any) and what happened. We look into it and reply within 7 working days.
4. Not refunded
- Unused balance, including when you close your account.
- Charges for time a session was running, including when you forgot to stop it.
- Promo, referral and student credits.
- Balances of accounts closed for breaking the Terms.